Billing and payments

The free checker is free and needs no card. Agency plans are paid monthly or yearly.

Paddle is the seller

Paddle is our reseller and merchant of record. In practice:

• You buy from Paddle, and the charge on your statement shows Paddle.
• Paddle charges sales tax, VAT or GST where it applies and issues your invoices and receipts.
• You pay with the methods Paddle offers in your country.
• Questions about a charge or an invoice can go to Paddle or to us.

Changing your plan

Admins change the plan, add or remove the AI visibility add-on and cancel on the Billing page in the app. A change takes effect at once, and Paddle charges or credits the difference for the rest of the period. The Billing page also opens Paddle's portal, where you update your payment method and download invoices.

Renewal and canceling

Subscriptions renew automatically at the end of each billing period. You can cancel at any time and keep access until the end of the period you've paid for. After that, scheduled scans stop and your locations pause. Their history stays.

Refer an agency

Give a month, get a month. Your Billing page has a referral link. When an agency signs up through it and its first payment is more than 14 days old, we add a free month to your billing period and to theirs: your next renewal moves a month later. It works on monthly and yearly plans, up to 12 free months a year, while the plan is active and isn't set to end. Signing up your own agency doesn't count. The rules are in section 8.9 of the terms.

Refunds

• New subscription: full refund if you ask within 14 days of the first payment.
• A renewal you forgot to cancel: full refund if you ask within 7 days of the renewal charge, once per account.
• Billing mistakes, such as a double charge: always refunded.
• Otherwise we don't refund partial periods, unless the law requires it.

Refunds go back through Paddle to the card or account you paid with. How long they take to arrive depends on your bank.

The full rules are in our terms.