Weekly report emails

On an agency plan, you can email a client's contacts their latest Google Maps results every week. The emails go out under your agency's name, with nothing of Listed Local's in them.

Turning them on

Report emails are set per client. On the Clients page in the app, pick Email Weekly Reports under the client. Stop Weekly Reports turns them off again. The page shows when the last email was sent.

The emails go to every contact you've given portal access for that client, except contacts who have unsubscribed. They stop if you archive the client or your plan ends.

When they go out

Each contact's first email usually goes out within an hour of a scan's report being complete for one of the client's locations. A report is complete once the scan has finished and any AI checks for it are done, or a day after the scan at the latest. After that, a contact gets the next email when a scan has finished since the last one and at least six days have passed. With the weekly scheduled scans, that's one email a week.

If an email can't be sent, we try the same email again every three hours, up to three tries. If all three fail, that week is skipped and the next email follows the next scan.

What's in them

• The sender name is your agency's brand name, or your workspace name if no brand name is set.
• For each location with a finished scan: its name, how it moved since the scan before (for example "Climbing" or "Holding"), and for its main keyword the average rank and the number of grid points where it's in the top 3.
• AI answers, when the location has them: how many of the assistants' answers named the business.
• A button to the client portal. The portal asks for the contact's email address and sends a sign-in link.

The results are the same ones the client sees in the portal. The email is written in your workspace's language.

How a contact unsubscribes

Each email ends with a "Stop these emails" link. It opens a page that asks the contact to confirm, so a mail scanner that follows links can't unsubscribe anyone. The unsubscribe button that some mail apps show also works, in one click. The link is signed for that contact and doesn't expire.

Once a contact unsubscribes:

• Your agency sends no more report emails to that address, for any of your clients.
• The contact can still sign in to the portal.
• The Clients page marks the contact "unsubscribed from reports".
• It sticks. If you remove the contact and add the same address again, the emails stay off.

More about the client portal

See Agency plans and white-label.